Returns & Refunds

We want you to love your jewellery. If something isn’t right, here’s how we can help:

Eligibility for Returns

• You may return non-personalised items within 7 days of receiving your order.

• Items must be in original, unused condition with all packaging intact.

• Personalised items are non-returnable and non-refundable, as they are custom-made. Any refused or returned personalised items will not be refunded.

Customers are responsible for return shipping costs unless the item is damaged or faulty. We recommend using a tracked service to ensure safe delivery.

ANAQA reserves the right to decline refunds for used or damaged items. Shipping fees paid at the time of purchase are non-refundable.

To place a return, please email us at anaqa.info@gmail.com including your order number. You will receive an email including further instructions and a return address.