Shipping & Delivery
Q: How are orders shipped?
A: We offer free 2nd Class Recorded Delivery via Royal Mail to All UK customers.
All orders will receive a tracking number. Other shipping options will be available at checkout, however, may require extra additional fees. Please note that even if the shipping option selected may state “next day delivery”, it will still take up to 3 days to process your order.
UK Customers Via Royal Mail:
• 1st Class Recorded & Signed For Delivery £3.99
• 2nd Class Recorded & Signed For Delivery (Free)
• UK NEXT DAY Guaranteed By 1pm £5.99 (Free for orders over £75)
EU (European Union) Customers Via Royal Mail:
• International Signed For Delivery £5.99 (Free for orders over £75)
International Customers Via Royal Mail:
• International Signed For Delivery £9.99 (Free for orders over £100)
Q: How long does shipping take for non-personalised items?
A: We aim to ship non-personalised items within 3 working days. Estimated delivery times are as follows:
UK delivery: 3-5 days (excluding order processing time)
International delivery: 7-15 days (excluding order processing time)
Q: What about shipping for personalised items?
A: Personalised items require additional processing time of 2-4 weeks. Please keep this in mind when placing your order.
Q: Are there any additional charges or customs fees?
A: Customs Duties & Taxes will not be visible or included at checkout but may be present for some countries when the item is received.
For all international customers, duties and taxes are their responsibility. Any refused or returned non- personalised orders will be refunded excluding their shipping fee. Refused or returned Personalised items can not be refunded.
Please check online or with your local customs office if you are looking for an estimate on how much tax and duty rates your country charges when receiving international orders.
Q: My order is delayed, what do I do?
A: Although our team works tirelessly to ensure customer satisfaction, delays may occur due to unforeseen circumstances beyond our control, such as an unexpected increase in demand or temporary supply chain disruptions, we have experienced a delay in processing and shipping your order.
Please accept our sincere apologies for any inconvenience this may cause. During these times, we ask of you to be patient and use the tracking information provided for any updates.